Inside Help Centre
How can we help?
Step-by-step guides for managers, employees, casual workers and agency partners, from setting up your organisation to filling a shift.
Find guides for how you use Inside
- Management PortalOrganisation admins, HR, outlet managers, schedulers and financeHow do I configure and manage the operation?84 guides · 14 topics
- Inside AppEmployees and managers using the mobile appHow do I perform my tasks on mobile?19 guides · 7 topics
- Casuals HubOrganisations managing flexible staffingHow do I source, assign and manage casual labour?18 guides · 5 topics
- Casual Worker AppInternal casual workersHow do I find work, respond to offers and manage my assignments?9 guides · 3 topics
- Agency PortalAgency administrators, coordinators and agency usersHow do I fulfil client staffing requirements and manage supplied workers?10 guides · 4 topics
Frequently asked questions
All 24 questions- Can I accept casual workers' offers in the app?FAQUse Casuals Hub on the web to accept offers.
- Can I permanently delete an employee?FAQNo. Offboard them instead so their history is kept.
- Do I use the same sign-in for the web and the app?FAQYour Inside account works on both the web and the Inside app. Agency users sign in through the Agency Portal.
- Does clocking out mean my hours are approved?FAQNo. Your manager still reviews and confirms your timesheet.
- Does Inside enforce the allowance cap per pay cycle?FAQNot at the moment. Check allowance totals in payroll.
- Does submitting a pay run pay my employees?FAQNo. Submission locks the run in Inside; you still make the payment through your bank.
- I approved a request. Why is it still pending?FAQYour approval may be the first of several levels.
- I sent an offer. Am I booked for the shift?FAQNot yet. You're booked only when the offer is accepted and the shift appears in your schedule.