Getting started & account help
How do I sign in, find my way around and get support?
For everyone who uses Inside · 13 items in 3 topics
Topics
Getting started
What Inside is, how the Help Centre is organised and which guides apply to you.
All 5 in Getting startedAccount and sign-in
Signing in, passwords and keeping your account secure.
All 4 in Account and sign-inSupport and feedback
Reporting a problem, following up on tickets and finding help.
All 4 in Support and feedback
Questions
- Do I use the same sign-in for the web and the app?FAQYour Inside account works on both the web and the Inside app. Agency users sign in through the Agency Portal.
- What should I include when I report a problem?FAQThe details that help Inside support solve your problem faster.
- Why can't I see a feature described in a guide?FAQInside features depend on your organisation's setup and your access. Here's why something might be missing and who can help.
- Why do the videos show different names and data from my organisation?FAQHelp Centre videos are recorded in a test organisation with fictional data.