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Help Centre
FAQ
Frequently asked questions
Getting started
Management Portal
Inside App
Casuals Hub
Casual Worker App
Agency Portal
Getting started & account help
Getting started
Why do the videos show different names and data from my organisation?
FAQ
Help Centre videos are recorded in a test organisation with fictional data.
Account and sign-in
Do I use the same sign-in for the web and the app?
FAQ
Your Inside account works on both the web and the Inside app. Agency users sign in through the Agency Portal.
Support and feedback
What should I include when I report a problem?
FAQ
The details that help Inside support solve your problem faster.
Why can't I see a feature described in a guide?
FAQ
Inside features depend on your organisation's setup and your access. Here's why something might be missing and who can help.
Management Portal
Organisation setup
What's the difference between a permission preset and a work role?
FAQ
Permission presets control what someone can do in Inside. Work roles control which shifts they can work.
Employees
Can I permanently delete an employee?
FAQ
No. Offboard them instead so their history is kept.
Building the schedule
Why can't I find an employee when assigning a shift?
FAQ
They may not hold the shift's role, belong to the outlet, or be available that day.
Why didn't Smart Fill assign anyone?
FAQ
Smart Fill only fills shifts that already exist, using people who meet your rules.
Balance and publish
What's the difference between saving as draft and publishing?
FAQ
Drafts are hidden from employees. Publishing makes shifts visible and may notify them.
Requests and approvals
I approved a request. Why is it still pending?
FAQ
Your approval may be the first of several levels.
Attendance and timesheets
Why can't I edit a timesheet?
FAQ
Processed (settled) timesheets are corrected with Adjust, not edited.
Claims and allowances
Does Inside enforce the allowance cap per pay cycle?
FAQ
Not at the moment. Check allowance totals in payroll.
What's the difference between a claim and an allowance?
FAQ
A claim reimburses a cost someone paid. An allowance is an extra payment for the work itself.
Payroll
Does submitting a pay run pay my employees?
FAQ
No. Submission locks the run in Inside; you still make the payment through your bank.
Which countries does Inside payroll support?
FAQ
Inside payroll is currently designed for Singapore.
Statistics and reports
Where is Export Manager?
FAQ
Export Manager is the older name for Reports & Data Exchange.
Inside App
My schedule
Why can't I see my shifts in the app?
FAQ
Your manager may not have published the schedule yet.
Clocking and attendance
Does clocking out mean my hours are approved?
FAQ
No. Your manager still reviews and confirms your timesheet.
Managers: casual workers on site
Can I accept casual workers' offers in the app?
FAQ
Use Casuals Hub on the web to accept offers.
Casuals Hub
How casual staffing works
What happens to expired, rejected or cancelled casual requests?
FAQ
They're closed and no longer count toward coverage.
Sources, agencies and templates
Is an agency's charge rate the same as the worker's pay?
FAQ
No. The charge rate is what the agency bills you.
Casual Worker App
Finding and offering for shifts
I sent an offer. Am I booked for the shift?
FAQ
Not yet. You're booked only when the offer is accepted and the shift appears in your schedule.
Agency Portal
Getting started
What can each Agency Portal role do?
FAQ
POCs manage everything, Coordinators assign workers, and Viewers can only view.
Clients and requests
Why can't I see a request my client mentioned?
FAQ
Agencies see requests only after the client has approved them and shared them with you.
