Why can't I find an employee when assigning a shift?

They may not hold the shift's role, belong to the outlet, or be available that day.

Check that the employee:

  • holds the role the shift requires,
  • belongs to the outlet or is being borrowed,
  • is active and not on approved leave or another shift at the same time.

Update roles and outlets in Employee Hub.

More in Building the schedule

  1. Add a shift manually
  2. Apply a roster template to a week
  3. Assign a worker to a shift
  4. Borrow staff from another outlet
  5. Edit a draft shift
  6. Fill shifts automatically with Smart Fill
  7. Set up Smart Fill rules
  8. Split a shift
  9. Understand the Schedule tabs