Check your support tickets and replies
Find tickets you've raised with Inside support, read replies, add more information and see whether a ticket is still open.
Availability: This feature is being rolled out in stages and may not be switched on for your organisation yet. If you can't see it, ask your Inside administrator or contact Inside support.
After you raise a support ticket, you can follow its progress while signed in to Inside.
Steps
- Sign in to Inside and open the support option.
- Open your list of tickets.
- Select a ticket to read the conversation and any replies from Inside support.
- Add a reply or attachment if support has asked for more information.
Tips
- Reply on the existing ticket rather than raising a new one for the same problem, so the history stays together.
- Ticket details are visible only to you and authorised people. They aren't published in the Help Centre.
More in Support and feedback
- Check your support tickets and replies
- Report a problem to Inside support