Report a problem to Inside support

Availability: This feature is being rolled out in stages and may not be switched on for your organisation yet. If you can't see it, ask your Inside administrator or contact Inside support.

If something in Inside isn't working as expected and the Help Centre hasn't solved it, raise a support ticket. Tickets are linked to your Inside account, so you need to be signed in.

Before you start

• Check with your manager or administrator if the issue is about access or how your organisation is set up. They can often fix it faster.
• Note what you were doing, when it happened and any message you saw.

Raise a ticket

1. Sign in to Inside.
2. Open the support or report-a-problem option from the menu.
3. Describe the problem, including the steps that led to it.
4. Add screenshots or attachments if the option is available.
5. Submit the ticket.

What happens next

Inside support reviews your ticket and replies in the same place. See Check your support tickets and replies.

Agency users can use Report an issue in the Agency Portal sidebar.